Last updated: May 23, 2022
PLEASE NOTE: THESE TERMS OF USE CONTAIN AN ARBITRATION PROVISION WITH A CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS. THE ARBITRATION PROVISION AFFECTS HOW DISPUTES WITH PETVET ARE RESOLVED. YOU AGREE TO BE BOUND BY THIS ARBITRATION PROVISION. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. PLEASE READ THESE TERMS CAREFULLY.
The PetVet app (the “App”) belongs to StarFocus, Inc. These Terms of Use (the "Terms") govern, among other things, your access to any mobile application (each an "App") operated by StarFocus, Inc. (“the Company,” “we,” or “us”). The Apps are collectively referred to in these Terms as “Services.” The terms ‘’User’’, "you" and "your," as used herein, refer to all individuals and/or entities accessing or using the Services for any reason or otherwise providing assent. You agree, without limitation or qualification, to be bound by these Terms and by the PetVet Privacy Policy, which is incorporated herein by reference, by accessing or using the Services or otherwise providing assent, regardless of whether you become a registered user of the Services. If you do not accept, please do not access or use the Services or otherwise assent. Your use of the Services may be subject to additional terms in connection with certain programs, goods, or services associated with the Company.
The Company may revise these Terms at any time without prior notice. You will be deemed to have accepted those changes by, among other things, continuing to access or use the Services. You agree to comply with all applicable laws and regulations. The materials provided on or through the Services are protected by law, including, but not limited to, United States copyright laws and international treaties.
THE SERVICES COMPRISE AN ONLINE PLATFORM WHERE INDIVIDUALS SEEKING INFORMATION AND ADVICE (“USERS”) CAN REQUEST PERSONAL ADVICE FROM INDIVIDUALS WHO PROVIDE SUCH INFORMATION AND ADVICE (“EXPERTS”). THE COMPANY CAN NOT AND DOES NOT CONTROL OR GUARANTEE THE CONDUCT OF THOSE WHO USE THE SERVICES, OR OTHER INFORMATION EXCHANGED BETWEEN USERS AND EXPERTS VIA THE SERVICES. NEITHER THE COMPANY NOR THE RELEVANT EXPERT ARE RESPONSIBLE FOR, AND BOTH HEREBY DISCLAIM, ANY AND ALL LIABILITY RELATED TO ANY AND ALL INFORMATION PROVIDED UNDER THE SERVICES. ACCORDINGLY, ALL USERS USE THE SERVICES AT THEIR OWN RISK.
PetVet offers an app-based platform where Users can connect with Experts in order to request information and advice via chat (“Vet Chat”). Users may provide, post, upload, input, submit or transmit information, advice, questions, or other content to the Company or to the Services (each a "User Submission").
You must be 18 years of age or older to visit or use the Services in any manner. By accessing or using the Services or otherwise accepting these Terms, you represent and warrant to the Company that you are 18 years of age or older, and that you have the right, authority, and capacity to agree to and abide by these Terms. The Company provides you with access to and use of the Services subject to your compliance with the Terms.
You agree to provide accurate, current, and complete information during PetVet onboarding and to update such information to keep it accurate, current, and complete. The personal information you submit to the Company is governed by our Privacy Policy. To the extent there is any inconsistency between these Terms and the Privacy Policy, the Privacy Policy shall govern.
The Company’s role is solely to facilitate the availability of the Services and its components, such as Vet Chat. The Company does not provide and is not responsible for User Submissions, or any information, transactions, or advice exchanged between Users during Vet Chat or otherwise. VetChat information should not be intended as diagnoses, prescriptions, or treatments, and Users acknowledge that they alone are solely responsible for any loss or damage caused by reliance on information provided by Experts. All information provided through the Services is intended for general guidance only, and is not a substitute for the professional medical advice, diagnosis, or treatment by a Doctor of Veterinary Medicine who has actually examined an individual’s animal, or who possesses firsthand knowledge of an animal’s condition. Always seek the advice of your veterinarian or other qualified health providers with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Services. If you believe your pet may have a medical emergency, call your veterinarian immediately.
The Company may, in its sole discretion, permit Users to post, upload, publish, submit, or transmit User Submissions. By making available any User Submissions on or through the Services, Users hereby grant – or warrant that the owner of such content has expressly granted – to the Company a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, reproduce, create derivative works from, edit, translate, use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit in any way such User Submissions in any media or medium, or any form, format, or forum now known or hereafter developed. Except as otherwise provided herein, as set forth in the applicable Privacy Policy, or as set forth in otherwise applicable terms, the Company does not claim ownership of any User Submission. Nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such User Submissions. The Company is not required to use any User Submission.
Users are solely responsible for all User Submissions that they make available through the Services; for the consequences of their User Submissions; for any use of the Services by anyone using their login information; and for their own reliance on any User Submissions.
The Company is not responsible for the consequences of any User Submission, or for screening or monitoring User Submissions.
Accordingly, as a User, you represent and warrant that: (i) you either are the sole and exclusive owner of all User Submissions that you make available through the Services or you have all rights, licenses, consents, and releases that are necessary to grant to the Company the rights in such User Submissions, as contemplated under these Terms; (ii) neither the User Submissions, your posting, uploading, publication, submission or transmittal of the User Submissions, nor the Company’s use of the User Submissions (or any portion thereof) on, through, or by means of the Services, will infringe, misappropriate, or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation; and (iii) any User Submission is non-confidential, non-proprietary, and may be disseminated or used by the Company.
In connection with your use of our Services, you agree that you may not and will not: