Last Updated: March 17, 2022

This privacy policy (the “Policy”) describes how Starfocus, Inc.  and its related companies including any Company website (the “Site”) or mobile software application (the “Application”) (collectively, Starfocus) collect, use and share personal and pet-related information of consumer users (“Pet Owners”).

Please review this Policy carefully. By submitting your information to us, by registering for or using the Service, by using the Site, or by voluntarily interacting with us, you consent to our collection, use, and disclosure of your information as set out in this Policy, as revised from time to time.

What We Collect

We receive information about you and/or your pet (collectively, “information”) in various ways.

Information You Provide To Us

• Registration and Profile Information. We collect your‎ name, uploaded photos and content,, as well as other information you directly provide us through the Service.If you are a Pet Owner, such information may also include your pet’s identifying information (including name, breed, age, medical conditions, medications, and other notes), your pet’s physical and mental health information, and medical records.
• Communications. If you contact us directly, we may receive additional information about you. For example, when you contact us for support, we will receive your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you subscribe to our insider tips newsletter, then we will collect certain information from you, such as your email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
• Surveys. If you choose to participate in our surveys, we may collect demographic information from you such as your age, marital status, and gender.
• Chat Logs, Video, and Audio Recordings. We collect chat logs, and video and audio recordings of visits and communications between Pet Owners and Vet Specialists.

Information Automatically Collected

We automatically collect log data about you and your computer or mobile device. For example, when using the Service, we log your computer operating system type, browser type, browser language, the website you visited before browsing to our Site, the pages you viewed, how long you spent on a page, access times, and information about your use of and actions on our Site. The Application may also collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.

Use of Information

We use your information for the following purposes:

• To provide, deliver, operate, maintain, and improve the Service and our sites, products, and services.
• To respond to your comments and questions, to manage your account, and to provide customer service.
• To send information to you, including confirmations, invoices, technical notices, updates, security alerts, and customer support and administrative messages.